![]() Overall, I think 5 out of 6 of our flights departed and arrived almost exactly on time. Check-in physically at the airports was also simple with the self-serve kiosks, and we didn't once have to wait in a line. The seats always looked clean, although having been on two continuing flights (where you remain on board), it was evident that they didn't do too much cleaning between services which could be improved (though hopefully given the virus pandemic they have increased their cleaning standards). Online check-in was a breeze, we never paid for priority-boarding/early-bird Southwest operate a 'open-seating' policy so the earlier you check-in, the earlier you board and the more choice you have, however on all but one flight we managed to find two seats together despite being lower B group (just ensure you check-in quickly when it opens online 24 hours prior to departure). Their app is very useful for check-in and keeping updated on flight status, gate changes etc. Tickets were always priced at the same amount as competitors, yet Southwest was the only airline offering free checked baggage (2 per person!) meaning for our travels, with a suitcase each, for myself and my partner price-wise this airline was by far the best option. It was not even a one-off lucky trip that we took but we made multiple journey's (6 in total) within the U.S with Southwest. Over our entire trip we flew with numerous different airline companies and Southwest was the best of the lot. ![]()
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