![]() I even told them about a potential problem of their buggy software and what might be the root cause!Īnd still Astro can't be so accommodating and won't just repleace a nearly new headset, which is just some weeks old? WOW.really. The video clearly shows the problem! Astro is expecting a headset issue! This headset was 300€ and is almost new! Also I was really trying to be helpful with their problems with the website version of ACC. I also attached the invoice.Īnswer from Astro: They are expecting a headset issue and I have to send the headset to them at my own expense! You can see in the video that I'm using the latest firmware and that the headset isn't fully charged. One can clearly see how I put the headset in the base station, the leds flicker a bit and the light on the headset just stays white and doesn't turn amber. I opened a support ticket and attached a video with clear indications that something is wrong with the headset. It doesn't even charge with a cable directly connected to the headset. They just won't charge any more! The light stays white and won't turn amber, altough the headset isn't fully charged. Also it is saying that it can't establish a secure connection (TLS initialization failed).Īs you can see here I got a a problem with my A50s shortly after that. That might be the root cause! If you would use HTTPS a redirect from HTTP to HTTPS would not be needed. Also I'd say it always is a problem to use insecure HTTP URL's nowadays, like the website version of ACC does. At least in my case and in cases of other users which may depend on operating system version and settings. In fact I think that I already found the problem and told you in the thread I linked above: With a web debugging tool I'm seeing the insecure HTTP calls and that the answer is a redirect (301) to the HTTPS version, but then just nothing happens. NOW you suddenly are aware that there is a problem. I've already brought this up 3 weeks ago here Īlso u/ASTRO_Vertigo you said multiple times, that MS store and website versions behave the same way. * absent from all logs for version 1.0.216 or earlier - the newest is 2021.02.22-3.logĭid something change in 1.0.225 that would break its access to the above files - and thus, update-checking for both software and firmware? * present in all logs by version 1.0.225 - the oldest is 2021.02.22-4.log WARN:19:48:50 : MainThread : UpdateDownloader : network error, url =, error = 99 Connect the headset to a different computer where the ASTRO Command Center is installed. To get started, simply perform the steps below: Disconnect the headset from your computer. WARN:19:48:50 : QNetworkAccessManager thread : qt.network.ssl : QSslSocket::connectToHostEncrypted: TLS initialization failed To rule out the problem, you’ll first need to verify if there is any hardware glitch. WARN:19:48:49 : MainThread : UpdateDownloader : network error, url =, error = 99ĭ:19:48:50 : MainThread : UpdateDownloader : checking firmware update, url = WARN:19:48:49 : QNetworkAccessManager thread : qt.network.ssl : QSslSocket::connectToHostEncrypted: TLS initialization failed In my most recent logs, generated by Command Center 1.0.225 on Windows 7, with my MixAmp Pro TR Gen 3 (Xbox) connected, I find these lines (timestamps from 2021.03.16-2.log):ĭ:19:48:49 : MainThread : UpdateDownloader : checking software update, url = If the update did not complete successfully, return to the step above and try again.As you’ve probably seen, in the past few weeks, there have been reports that Command Center does not detect available updates to either itself, or the firmware of connected devices - I believe I have found a clue to the cause. When it finishes, reboot your system and you should see the new drivers installed and working. It should take a few minutes to complete the installation. Once you have found this, just click on Update Driver and then press ok. You should find a driver for your Xbox A 40 wired or wireless microphone in the drivers folder. You can then browse to Software and Applications and look for your drivers. will appear by clicking on Start>Run> type regedit in the box and then click OK. Follow these simple steps and your system should be properly updated with the latest firmware for the PC and put into play when you power up. Your computer should now prompt you to insert your usb cable. Replace your default audio device with the default microphone in the setup menu. Go to the programs listed under your user profile and double-click on the Astro Command Center icon. Open your Windows Task Manager by pressing CTRL+ALT+DELETE. Your headset's power should be automatically switched off. The supplied USB cable must be plugged into the USB port on your computer. You can use the included USB cable or an external one from your headset. Once you have completed the installation, you will need to insert your headset into your computer. It will probably default to application files. Choose a destination folder for the software. Initialize your computer with the Astro Command Center setup wizard. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |